Contact Us
This page is for getting in touch with the editorial team behind Real Money Online Casinos. Use it if you have a question about a review, a correction to submit, a payout dispute you want explained, or a press or partnership enquiry. We are an independent comparison and research site — we are not a casino, we cannot access your player account, and we cannot release a withdrawal or overturn a casino's decision on your behalf.
How to reach the editorial team
The fastest route is email: [email protected]. We read everything that arrives and aim to reply to genuine reader questions within a couple of working days. Volume varies, so treat that as an aim rather than a promise.
To help us answer properly the first time, include:
- The page or casino review you are writing about
- The state you are playing from — availability and rules differ across the US, so this changes the answer
- Dates and amounts in US format where relevant (for example, a $50 deposit on 09/14/2026)
- Screenshots of bonus terms or account messages, with your personal details removed
Please do not send us passwords, full card numbers, Social Security numbers or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.
What we can and can't help with
| We can help | We can't help |
|---|---|
| Explaining a wagering requirement, bonus expiry date or cashout limit in plain terms | Releasing a pending withdrawal or reversing an account closure |
| Correcting an out-of-date offer, rating or term on one of our pages | Acting as your agent in a dispute with an operator |
| Pointing you to the right regulator or dispute route for your state | Giving legal, tax or financial advice |
| Press, media and commercial enquiries | Telling you which game or bet will win |
If you are contacting us because gambling has stopped being entertainment, please read our responsible gambling guidance first. It sets out deposit and loss limits, self-exclusion, blocking software and free confidential support lines — those routes will help you faster than an email to us will.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one of them, Real Money Online Casinos may earn a commission from the operator. That does not change what you pay, and it does not buy a position in our rankings or a higher editorial rating. Our ratings are set by the research team, and we keep listings in place — or remove them — regardless of whether a commercial relationship exists. If you think a page reads like an advert rather than an assessment, tell us and quote the line.
Reporting a problem with a casino on our list
Reader reports are one of the main ways we catch a listing that has drifted from its advertised terms. If a brand we cover has not matched what it published, write to us with the detail and we will look at it.
- Raise it with the operator first. Use live chat or the support email and keep the transcript. Most withdrawal holds are verification issues, not refusals.
- Ask for the reason in writing. A specific clause — a maximum bonus bet breached, a cashout cap applied, a source-of-funds check outstanding — is far more useful than "under review".
- Escalate to the regulator or the operator's complaints procedure. A state-licensed site must publish a complaints path and a regulator to escalate to. Sweepstakes and social-style sites work differently, so check their terms.
- Send us the summary. Include the brand, dates, the clause quoted to you and what you were told. We'll review it against the terms published on the site and update our page if something no longer holds.
We date time-sensitive findings so you can see how fresh they are. The information on this page was last checked on Sep 27, 2026.
Questions we get most about the brands we rank
A large share of reader email is about the headline offers attached to the casinos we list. Rather than answer the same points privately over and over, here is what we tell people about the three most asked-about listings — each with the condition that trips readers up and each with a real drawback.
Raging Bull — the biggest headline number, and the biggest small print
Raging Bull sits at the top of our list with a 10.0 editorial rating, and the reason it draws the most mail is the size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. Readers usually write in for one of two reasons — they want to know whether the $10,000 figure is realistic, or they want to know why a withdrawal has not arrived yet.
The honest answer to the first: a percentage match of that scale is tied to the amount you deposit, so the maximum is a ceiling, not an expected outcome. Before you claim it, look for the wagering multiplier, the maximum bet allowed while a bonus is active, the expiry window and any cap on what bonus winnings can be cashed out. Those four terms decide the real value far more than the headline percentage. Limitation: large match offers are among the slowest to convert into a withdrawable balance, so if speed of payout is your priority, a high-percentage bonus works against you.
Magician Bet — no-wagering terms, smaller ceiling
Magician Bet is rated 9.8 and its 101% No Wagering offer is the one readers ask us to explain most often, usually because it sounds too simple. A no-wagering bonus means the credited amount is not locked behind a playthrough multiplier — what you win from it is treated as cash rather than as a bonus balance. That makes it the most relevant listing on our table for anyone whose main concern is getting paid out quickly rather than maximizing the size of the credit.
Check the qualifying deposit, the maximum the 101% applies to, and whether the free-of-wagering treatment covers spins as well as the match. Limitation: the trade-off for clean terms is scale — the headline figure is far smaller than the four-figure matches elsewhere on the list, and no-wagering offers usually carry tighter caps on the qualifying deposit.
Slots of Vegas — a bonus tied to a specific game
Also rated 9.8, Slots of Vegas advertises 375% plus 50 free spins on Cash Chaser. It appears here because the spins are attached to one named title, which is the single most common source of confused emails we receive: spins that are game-specific cannot be moved to a title you prefer, and winnings from them are generally credited as bonus funds subject to the same playthrough as the match.
Before claiming, confirm the spin value, whether winnings from spins are capped separately, and which games contribute at full rate toward the requirement — slots usually count fully, while table games and live dealer rooms often count at a reduced percentage or not at all. Limitation: a 375% match with game-restricted spins is a long-session offer. If you play blackjack, roulette or baccarat rather than slots, the contribution rules may make it close to unusable for you.
Others on our list you may be writing about
| Brand | Advertised offer | Editorial rating | What readers ask |
|---|---|---|---|
| Uptown Aces | 600% for new players | 9.7 | What the match is capped at and what the playthrough is |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 | Whether coins and cards convert to cash or to play credit |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | How SC balances differ from a dollar balance |
| BetUS | 200% up to $4,000 for new players | 9.2 | Whether the bonus applies to casino play, sportsbook play or both |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 | What the $20 purchase actually buys |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 | Whether all three tranches must be claimed in sequence |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.6 | How a crypto-denominated cap converts in USD terms |
These ratings are our own editorial scores based on research and published terms. They are not customer-review scores, and they are not the result of us depositing or playing.
Money questions we answer by email
We can't process a payment, but we can explain how the mechanics usually work so you know what to ask your operator. The themes that come up most:
- What it costs to take part: minimum deposits vary by brand and by method, and a bonus almost always has its own qualifying minimum that sits above the site's general one. Claiming a match with less than the qualifying deposit is the most common reason a bonus never appears.
- How you pay in: commonly debit cards, credit cards (subject to your issuer allowing gambling transactions — many decline them or treat them as a cash advance with a fee), ACH or online bank transfer, prepaid options and e-wallets. PayPal is available at some US-regulated operators and not at others; verify it on the cashier page rather than assuming.
- How you get paid out: back to the original method where possible, or by ACH or bank transfer. Expect a minimum withdrawal amount, a per-day or per-month withdrawal limit, and possibly a fee on certain methods or on repeat withdrawals within a short period.
- Timing: an advertised payout speed is a processing target, not a guarantee. The clock usually starts after approval, and approval starts after identity verification is complete. Weekend and holiday banking cut-offs add time at the bank's end, not the casino's.
- Verification: KYC identity checks are standard and source-of-funds checks can be requested for larger sums. Completing verification before your first withdrawal, rather than after, removes the single biggest cause of delay people write to us about.
What our reviews actually cover
If your question is about scope, here is what we research across the sites we list:
- Slots: classic and video reels, RTP figures where publishers disclose them, volatility, and progressive jackpot pools.
- Table games: blackjack, roulette and baccarat variants, including how they contribute toward wagering requirements.
- Live dealer rooms: streamed tables with human croupiers, table limits and available side bets.
- Game fairness: random number generators, software providers behind the lobby, and who owns the operator.
- Mobile: browser play versus a dedicated casino app, and whether the full library carries across.
- Account controls: deposit and loss limits, session reminders, self-exclusion and cool-off tools.
Several of these operators also run non-casino product lines — BetUS, for example, advertises its new-player match across a wider betting business, and sweepstakes-style sites such as Zumba Cards and Amazon Jackpots run coin and card formats that work on a different model from a cash casino. If you email us about a sportsbook, poker room or coin-purchase promotion, say so up front; the terms, the currency and the payout rules are not the same as the casino product, and we will answer on the right basis.
Eligibility and legal standing
We publish for adults aged 21 and over in the US. Online casino legality is set at state level, not federally, so whether a real-money casino can lawfully serve you depends on where you are physically located when you play — and that varies. Accepting US customers is not the same thing as being authorized to serve players in your state. Before you deposit anywhere, check the operator's licensing disclosure and confirm your state is covered. Sweepstakes and social-style sites operate under a different model again, with their own terms on what can and cannot be redeemed.
We don't give legal advice and we can't confirm your personal eligibility by email. What we can do is point you to the state regulator or the operator's published complaints procedure. You can read more about who we are and how we work on our about page, and the rules covering use of this site are set out in our terms and conditions.
Press, corrections and commercial enquiries
Use the same address and put the subject in the first line so it reaches the right person:
- Correction — include the page, the sentence and what you believe is wrong. We update pages when a claim no longer holds and we say when a finding was last checked.
- Media — tell us your outlet, deadline and what you need. We do not supply quotes we cannot evidence.
- Commercial — operators and affiliates may pitch, but a commercial conversation has no effect on ratings or placement, and we will say so in reply.
- Content licensing or takedown — identify the material precisely and the basis for the request.
Before you write to us
A lot of questions resolve faster elsewhere. If your issue is a pending payout, contact the operator's support team — they hold your account and we don't. If it is about bonus terms, the operator's promotions page is the authoritative version, and ours is a summary that can lag behind a change. If it is about your own gambling, the support and self-exclusion routes on our responsible gambling page are the right first step. For anything else — an unclear explanation, a listing that looks stale, a term we've described badly — email [email protected] and we'll take a look.